What is your return policy?
Please visit our returns page for full details.
How do I request a return?
Good news, initiating a return is easy! Simply fill out the Order Lookup form located on the bottom of our returns page which asks for your email and order number and we will take care of the rest and keep you posted along the way.
What if I want to exchange for a different size or different product?
We want you to have your products as quickly as you can. If you are needing to exchange your product for a different size, or want to try a different product instead, initiate a return as above then place a new order for your desired product/size. As with all orders, we will ship your new product to you for free via USPS First Class Mail. As soon as we receive your return at the Flexxline Return Center, we will issue you refund ASAP if return criteria are met.
How long does a refund take to process?
Typically, it takes less than 24 hours to process your return.
How do I return an Internationally Shipped Order?
All returns are initiated the same way. Simply, fill out the form on the returns page and request a return. Your international return will be processed the same way US domestic returns are processed. Once your item(s) has been authorized for return, we will provide shipping instructions for you via email.